\u043c\u0435\u0445\u0430\u043d\u0438\u0447\u043d\u043e\u0441\u0442\u044c \u0442\u0440\u0443\u0434\u0430<\/strong>. \u0412\u0441\u0435 \u0434\u0432\u0438\u0436\u0435\u043d\u0438\u044f \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u043e\u0432 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u044b, \u0438\u0445 \u0440\u0430\u0431\u043e\u0442\u043e\u0439 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0442 CRM \u0438 \u0441\u043a\u0440\u0438\u043f\u0442\u044b \u0434\u0438\u0430\u043b\u043e\u0433\u043e\u0432. \u041e\u043f\u0435\u0440\u0430\u0442\u043e\u0440 \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u0435\u0442 \u0437\u0430\u0434\u0430\u043d\u043d\u0443\u044e \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u0443 \u0438 \u0447\u0438\u0442\u0430\u0435\u0442 \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u0430 \u0438 \u043e\u0442\u0441\u0435\u0431\u044f\u0442\u0438\u043d\u0430 \u043d\u0435 \u043f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0442\u0441\u044f. \u0413\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u043d\u0443\u0436\u043d\u043e \u0432\u0441\u0435\u0433\u0434\u0430 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u044b\u0435 \u0444\u0440\u0430\u0437\u044b.<\/li>\n<\/ul>\n\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0426\u041e\u041a \u0411\u0430\u043d\u043a\u0430<\/h2>\n
\u0412\u0441\u0435 \u044d\u0442\u0438 \u0444\u0430\u043a\u0442\u043e\u0440\u044b \u0437\u0430\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442 \u043b\u0438\u0434\u0435\u0440\u043e\u0432 \u0440\u044b\u043d\u043a\u0430 \u0438\u0441\u043a\u0430\u0442\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u0442\u0438\u043f\u043e\u0432\u044b\u0445 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0432 \u043a\u043e\u043d\u0442\u0430\u043a\u0442-\u0446\u0435\u043d\u0442\u0440\u0435. \u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f WFO, \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u043d\u043e\u0433\u043e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439 Aberdeen, \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442, \u0447\u0442\u043e call-\u0446\u0435\u043d\u0442\u0440\u044b \u0431\u0430\u043d\u043a\u0430, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0449\u0438\u0435 \u043a\u0430\u0436\u0434\u043e\u0434\u043d\u0435\u0432\u043d\u0443\u044e \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044e \u0440\u0443\u0442\u0438\u043d\u043d\u044b\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u0438\u043c\u0435\u044e\u0442 \u043a\u043e\u044d\u0444\u0444\u0438\u0446\u0438\u0435\u043d\u0442 \u0443\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043d\u0430 75% \u0431\u043e\u043b\u044c\u0448\u0435<\/strong>, \u0447\u0435\u043c \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u043d\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0449\u0438\u0445 \u0435\u0435. (Aberdeen Group, \u043c\u0430\u0439 2015)<\/p>\n\u0411\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0431\u0430\u043d\u043a\u043e\u0432 \u0443\u0436\u0435 \u0432\u043d\u0435\u0434\u0440\u0438\u043b\u0438 \u0438 \u0430\u043a\u0442\u0438\u0432\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442 \u0438\u043d\u0442\u0435\u0440\u0430\u043a\u0442\u0438\u0432\u043d\u044b\u0435 \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f (IVR). \u0412 \u044d\u0442\u043e\u0439 \u0441\u0445\u0435\u043c\u0435 \u0430\u0432\u0442\u043e\u043e\u0442\u0432\u0435\u0442\u0447\u0438\u043a \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0435\u0442 \u0440\u043e\u043b\u044c «\u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430 \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438», \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044f \u0440\u044f\u0434 \u043f\u0440\u043e\u0441\u0442\u0435\u0439\u0448\u0438\u0445 \u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0438\u0440\u0443\u044f \u0437\u0432\u043e\u043d\u043e\u043a \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430\u043c. \u0421 \u0443\u0447\u0435\u0442\u043e\u043c \u0441\u043f\u0435\u0446\u0438\u0444\u0438\u043a\u0438 \u0440\u0430\u0431\u043e\u0442\u044b \u041a\u0426 \u0432 \u0431\u0430\u043d\u043a\u043e\u0432\u0441\u043a\u043e\u0439 \u0441\u0444\u0435\u0440\u0435, IVR — \u044d\u0442\u043e \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u0430\u044f \u0447\u0430\u0441\u0442\u044c \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p>\n
\u041e\u0434\u043d\u0430\u043a\u043e \u0443 \u043a\u0430\u0436\u0434\u043e\u0433\u043e \u0431\u043b\u0430\u0433\u043e\u0433\u043e \u043d\u0430\u0447\u0438\u043d\u0430\u044f \u0435\u0441\u0442\u044c \u0438 \u043e\u0431\u0440\u0430\u0442\u043d\u0430\u044f \u0441\u0442\u043e\u0440\u043e\u043d\u0430. \u042d\u043d\u0442\u0443\u0437\u0438\u0430\u0437\u043c \u0432 \u0441\u0444\u0435\u0440\u0435 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0442\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u0436\u0435\u043b\u0430\u043d\u0438\u0435\u043c \u0441\u044d\u043a\u043e\u043d\u043e\u043c\u0438\u0442\u044c \u2013 79% \u0440\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u0438\u0445 \u041a\u0426 \u0437\u0430\u044f\u0432\u043b\u044f\u044e\u0442 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0438\u0445 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u043d\u044b\u043c\u0438 \u0437\u0430\u0434\u0430\u0447\u0430\u043c\u0438 \u0432 \u0434\u0430\u043d\u043d\u043e\u043c \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0441\u043d\u0438\u0436\u0435\u043d\u0438\u0435 \u0438\u0437\u0434\u0435\u0440\u0436\u0435\u043a<\/strong> \u0438\u043b\u0438 \u043f\u0440\u0435\u0434\u043e\u0442\u0432\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0431\u043e\u043b\u0435\u0435 \u0434\u043e\u0440\u043e\u0433\u0438\u0445 \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0445 \u0437\u0432\u043e\u043d\u043a\u043e\u0432 (\u0438\u0437 \u0435\u0436\u0435\u0433\u043e\u0434\u043d\u043e\u0433\u043e \u043e\u0442\u0447\u0435\u0442\u0430 \u00ab\u0413\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u043e\u0435 \u0431\u0435\u043d\u0447\u043c\u0430\u0440\u043a\u0438\u043d\u0433\u043e\u0432\u043e\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u043d\u044b\u0445 \u0446\u0435\u043d\u0442\u0440\u043e\u0432. \u0420\u043e\u0441\u0441\u0438\u044f \u0438 \u0441\u0442\u0440\u0430\u043d\u044b \u0440\u0435\u0433\u0438\u043e\u043d\u0430 \u2014 2014\/2015\u00bb).
\n\u0414\u0440\u0443\u0433\u0438\u043c\u0438 \u0441\u043b\u043e\u0432\u0430\u043c\u0438, IVR \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0435\u0442 \u0440\u043e\u043b\u044c \u0431\u0430\u0440\u044c\u0435\u0440\u0430 \u043d\u0430 \u043f\u0443\u0442\u0438 \u0430\u0431\u043e\u043d\u0435\u043d\u0442\u0430 \u043a \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0443<\/strong>, \u043e\u0442\u0441\u0435\u0438\u0432\u0430\u044f \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u0443\u043f\u043e\u0440\u043d\u044b\u0445.<\/p>\n\u0422\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438 \u043d\u0430 \u0441\u0442\u0440\u0430\u0436\u0435 \u0421\u043f\u0440\u0430\u0432\u0435\u0434\u043b\u0438\u0432\u043e\u0441\u0442\u0438<\/h2>\n
\u0412 \u043a\u0430\u043a\u043e\u0439-\u0442\u043e \u043c\u0435\u0440\u0435 \u043d\u0435\u0433\u0430\u0442\u0438\u0432\u043d\u0430\u044f \u0441\u0442\u043e\u0440\u043e\u043d\u0430 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f \u0441\u0440\u0435\u0434\u0441\u0442\u0432 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0431\u044b\u043b\u0430 \u0441\u0432\u044f\u0437\u0430\u043d\u0430 \u0441 \u043d\u0435\u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u043c \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439. IVR \u043d\u0430 \u0431\u0430\u0437\u0435 \u0440\u0430\u0441\u043f\u043e\u0437\u043d\u0430\u0432\u0430\u043d\u0438\u044f \u0442\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0445 \u0441\u0438\u0433\u043d\u0430\u043b\u043e\u0432 (DTMF) \u0438 \u043d\u0435 \u043c\u043e\u0433 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0432\u0441\u0435 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0435 \u0442\u0438\u043f\u043e\u0432\u044b\u0435 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438. \u041c\u043d\u043e\u0433\u043e\u0443\u0440\u043e\u0432\u043d\u0435\u0432\u044b\u0435 IVR \u0442\u043e\u043b\u044c\u043a\u043e \u0440\u0430\u0437\u0434\u0440\u0430\u0436\u0430\u044e\u0442 \u0430\u0431\u043e\u043d\u0435\u043d\u0442\u043e\u0432, \u0437\u0430\u0442\u044f\u0433\u0438\u0432\u0430\u044f \u0432\u0440\u0435\u043c\u044f \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u043e\u0433\u043e \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430.<\/p>\n
\u041e\u0434\u043d\u0430\u043a\u043e \u043d\u043e\u0432\u0435\u0439\u0448\u0438\u0435 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u0432 \u0441\u0444\u0435\u0440\u0430\u0445 \u0441\u0438\u043d\u0442\u0435\u0437\u0430 \u0438 \u0440\u0430\u0441\u043f\u043e\u0437\u043d\u0430\u0432\u0430\u043d\u0438\u044f \u0433\u043e\u043b\u043e\u0441\u0430, \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0430 \u0438 \u0442\u0435\u043b\u0435\u043c\u0435\u0442\u0440\u0438\u0438 \u043c\u043e\u0433\u0443\u0442 \u0438\u0437\u043c\u0435\u043d\u0438\u0442\u044c \u043a\u0430\u0440\u0442\u0438\u043d\u0443. \u041e\u043d\u0438 \u043f\u043e\u043c\u043e\u0433\u0443\u0442 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044e \u0432\u044b\u0439\u0442\u0438 \u0437\u0430 \u0433\u0440\u0430\u043d\u0438\u0446\u044b \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u0444\u0443\u043d\u043a\u0446\u0438\u0438, \u0437\u0430\u043a\u043b\u044e\u0447\u0430\u044e\u0449\u0435\u0439\u0441\u044f \u0432 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0437\u0430 \u0441\u0447\u0435\u0442 \u0441\u043d\u0438\u0436\u0435\u043d\u0438\u044f \u0438\u0437\u0434\u0435\u0440\u0436\u0435\u043a.<\/p>\n
\u0420\u0430\u0441\u043f\u043e\u0437\u043d\u0430\u0432\u0430\u043d\u0438\u0435 \u0440\u0435\u0447\u0438<\/strong>
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Call-\u0446\u0435\u043d\u0442\u0440 \u0431\u0430\u043d\u043a\u0430 — \u044d\u0442\u043e …<\/p>\n","protected":false},"author":2,"featured_media":332,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-318","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finans"],"yoast_head":"\n
Call-\u0446\u0435\u043d\u0442\u0440 \u0431\u0430\u043d\u043a\u0430: \u0441\u043f\u0435\u0446\u0438\u0444\u0438\u043a\u0430 \u0440\u0430\u0431\u043e\u0442\u044b - Call Office Blog<\/title>\n<meta name=\"description\" content=\"Call-\u0446\u0435\u043d\u0442\u0440 \u0431\u0430\u043d\u043a\u0430 - \u044d\u0442\u043e \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u0439 \u043a\u0430\u043d\u0430\u043b \u0441\u0432\u044f\u0437\u0438 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438. \u0421\u043f\u0435\u0446\u0438\u0444\u0438\u043a\u0430 \u0443\u0434\u0430\u043b\u0451\u043d\u043d\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0432 \u0431\u0430\u043d\u043a\u043e\u0432\u0441\u043a\u043e\u0439 \u043e\u0442\u0440\u0430\u0441\u043b\u0438 \u0445\u0430\u0440\u0430\u043a\u0442\u0435\u0440\u0438\u0437\u0443\u0435\u0442\u0441\u044f \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u043c\u0438 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